Refund & Return Policy

Last updated 1 June 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy operates in addition to those ACL rights, not in place of them.

Pre-delivery cancellations

If you cancel an order before the machine has been built or shipped, we refund 100% of the amount paid. EFT refunds are processed within 5 business days back to the original account.

Post-delivery returns

Because each NextGen machine is custom-provisioned for your brand and venue (software, calibration, training), we do not accept returns of the machine itself for change of mind once it has been delivered. If your machine arrives defective, damaged or otherwise fails an ACL consumer guarantee, see our Warranty Policy and your ACL rights above.

Consumables (cases, ink, blank stock)

Unopened consumables in original packaging may be returned within 30 days of delivery for a refund less a 15% restocking fee. The buyer pays return freight unless the items were defective or incorrectly supplied.

Damaged on arrival

If any item arrives damaged, notify us within 72 hours at sales@nextgenvendco.com.au with photos of the damage and the packaging. We arrange replacement or refund at no cost to you.

Chargebacks

Please contact us before initiating a chargeback through your bank — most issues resolve faster by email.