Warranty Policy
Last updated 1 June 2026.
Your statutory rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The manufacturer warranty below is in addition to those statutory rights.
What the manufacturer warranty covers
Every new NextGen machine comes with a 12-month limited manufacturer warranty from the date of first activation, covering manufacturing defects, hardware failure and firmware issues that prevent normal operation.
What it does not cover
- Cosmetic damage from normal wear and tear.
- Damage caused by misuse, accident, liquid exposure, unauthorised modification, power surges or operation outside the machine’s rated environment.
- Consumables (cases, ink, blank tees, cleaning kits).
- Operation outside Australia.
How to make a claim
Open a ticket in your Client Portal or email sales@nextgenvendco.com.au with your machine serial number and a description of the issue. Our Australian-based support team responds within one business day.
What happens next
Most issues resolve remotely via our over-the-air diagnostics and software updates. For hardware issues, we dispatch a local field-service technician within 24–48 business hours.
Extended care
Extended manufacturer care plans are available — contact sales for pricing.